Refund policy

90-day results guarantee

We want you to have enough time to use NAVIDA consistently through the complete results window. If your skin does not feel more hydrated and look meaningfully improved, contact us within 90 days of delivery through our Contact page to request a refund.

No complicated forms, before-and-after photographs or unopened-bottle requirement are needed. We may ask for your order number and the email address used at checkout so we can locate your purchase.

Damaged, incorrect or missing items

Please contact us as soon as possible after delivery if your order arrives damaged, incorrect or incomplete. Include your order number and a clear photograph when relevant so our support team can resolve it quickly.

Exceptions

Refunds apply to purchases made directly through this store. Original shipping charges are not refundable unless the order arrived damaged, incorrect or incomplete. We cannot refund orders returned without first contacting us or purchases made through another retailer.

Approved refunds

Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time before the credit appears.

To begin a request, use the Contact link in the footer.