Refund policy

60-day satisfaction guarantee

We want you and your cat to have enough time to try the Bristle & Paw Cat Chin Care Kit. If you are not satisfied, contact us within 60 days of delivery through our Contact page to request a refund.

We may ask for your order number and the email address used at checkout so we can locate your purchase.

Damaged, incorrect or missing items

Please contact us as soon as possible after delivery if your order arrives damaged, incorrect or incomplete. Include your order number and a clear photograph when relevant so our support team can resolve it quickly.

Exceptions

Refunds apply to purchases made directly through this store. Original shipping charges are not refundable unless the order arrived damaged, incorrect or incomplete. We cannot refund orders returned without first contacting us or purchases made through another retailer.

Approved refunds

Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time before the credit appears.

To begin a request, use our Contact page.